Who do I contact for support?
It can be overwhelming when you need support but do not know where to turn or who is the best person to contact.
This information page has been developed to give you a starting point on where you can contact for support.
Who do I contact if I need care and support?
If you are aged 18 or over and you would like to apply for care and support from the council, you will need to enter your postcode on GOV.UK website to make sure you apply for support from the correct council.
Rochdale Adult Care
Opening times: Monday to Friday 8.30am to 4.45pm
Telephone: 0300 303 8886
Telephone: 0300 303 8875 - Emergency Duty Team out of hours; including bank holidays.
Email: adult.care@rochdale.gov.uk
Who do I contact if I need support as a carer?
If you are a carer for a person aged 18 or over and you would like to apply for a carers assessment, you will need to enter the postcode for the person you are caring for on GOV.UK website to make sure you apply to the correct council for carer support.
Rochdale Carers Hub
Opening times: Monday to Friday 8am to 6pm
Telephone: 0345 0138 208
Email: enquiries@rochdalecarers.co.uk
Address: The Carers Hub, Lock 50 Business Centre, Oldham Road, Rochdale, OL16 5RD
Rochdale Adult Care
For carers looking after Rochdale Borough residents only
Opening times: Monday to Friday 8.30am to 4.45pm
Telephone: 0300 303 8886
Telephone: 0300 303 8875 - Emergency Duty Team out of hours; including bank holidays
Email: adult.care@rochdale.gov.uk
Who do I contact for medical or dental advice and support?
If you require non urgent medical or dental support
Dial 111 for non-urgent medical or dental advice
When you call 111 you will be assessed, given advice and directed straightaway to the local service that can help you best.
NHS 111 is available 24 hours a day, 7 days a week, 365 days a year.
Calls from landlines and mobile phones are free.
If you are unwell and need to be seen
Contact your GP
Before you make an appointment to see your GP, consider the alternatives. Your local pharmacist may be able to give you the help you need, so you won't have to spend time waiting for an appointment. Pharmacists are highly trained health professionals, and may offer a wider range of health services than you might think.
If you require medical or dental support urgently or out of hours
Dial 999 for urgent medical advice and support:
You should contact 999 when someone is seriously ill or injured and their life is at risk, call 999 and don't panic. You can contact emergency services via SMS if you are deaf, hearing impaired or have a speech impediment. Visit the emergencySMS website for more information or to register your phone.
When you should go to hospital
Only go to accident and emergency (A&E) in serious circumstances, such as:
- Severe pain
- Heavy bleeding
- Injuries to the face, mouth, or teeth
- Having suicidal thoughts
If you're not sure whether you should go to A&E, contact NHS 111, who will be able to advise you.
Out of hours GP surgery
Contact your GP surgery and you will hear an automated message for the out of hours doctor that you can contact.
Urgent dental service
You can contact the Emergency Dental Access Service if you are in pain or have an urgent problem and can’t get an appointment with your own dentist (or if you don’t have one). Appointments only and NHS dental fees apply.
Tel: 0333 332 3800
Opening times: Monday to Friday 8.45am to 4.45pm (excluding bank holidays)
Out of hours dentist
Your dentist should have an automated message with a contact number for an out of hours dentist for you to contact.
Who do I contact to report abuse, neglect or a crime?
If you or someone you know has been subject to a crime
Dial 999 for emergencies such as when someone is seriously ill or injured and their life is at risk, call 999 and don't panic. You can contact emergency services via SMS if you are deaf or have hearing/verbal difficulties. Visit the emergencySMS website for more information or to register your phone.
Dial 101 for concerns that do not require an emergency response for example, if your car has been stolen or your property has been damaged.
To report abuse or neglect
Contact Rochdale Adult Care
Opening times: Monday to Friday 8.30am to 4.45pm
Telephone: 0300 303 8886
Telephone: 0300 303 8875 - Emergency Duty Team out of hours; including bank holidays
Email: adult.care@rochdale.gov.uk - please give as much information as possible, including contact details.
Who do I contact regarding benefits?
Attendance Allowance (AA)
Opening times: Monday to Friday 8am to 6pm
Telephone: 0800 731 0122
Text phone: 0345 604 5312
Carer’s Allowance Unit
Opening times: Monday to Thursday, 8.30am to 5pm, Friday 8.30am to 4.30pm
Telephone: 0345 608 4321
Text phone: 0345 604 5312
Child Benefit Helpline
Opening times: Monday to Friday 8am to 8pm, Friday 8am to 4pm
Telephone: 0300 200 3100
Text phone: 0300 200 3103
Council Tax and Housing Benefit
Opening times: Monday to Friday 8am to 6pm
Revenues and Benefits - for council tax, housing benefits, council tax benefits and payments.
Telephone: 0300 303 8870
Disability Living Allowance (DLA) - If you were born on or before 8 April 1948
Opening times: Monday to Friday 8am to 6pm
Telephone: 0345 605 6055
Text phone: 0345 604 5312
Disability Living Allowance (DLA) - If you were born after 8 April 1948
Opening times: Monday to Friday 8am to 6pm
Telephone: 0345 712 3456
Text phone: 0345 722 4433
Employment and Support Allowance helpline
Opening times: Monday to Friday 8am to 6pm
Telephone: 0800 055 6688
Text phone: 0800 023 4888
Jobcentre Plus - new claims
Opening times: Monday to Friday 8am to 6pm
Telephone: 0800 055 6688
Text phone: 0800 023 4888
Jobcentre Plus - existing claims
Opening times: Monday to Friday 8am to 6pm
Telephone: 0345 608 8545
Text phone: 0345 608 8551
Pension Credit claim line
Opening times: Monday to Friday 8am to 6pm
Telephone: 0800 99 1234
Text phone: 0800 169 0133
Personal Independence Payment (PIP) new claims helpline
Opening times: Monday to Friday 8am to 6pm
Telephone: 0800 917 2222
Text phone: 0800 917 7777
Personal Independence Payment (PIP) existing claims helpline
Opening times: Monday to Friday 8am to 6pm
Telephone: 0800 121 4433
Tax Credits: general enquiries
Opening times: Monday to Friday 8am to 8pm and Saturday 8am to 4pm
Telephone: 0345 300 3900
Text phone: 0345 300 3909
Universal Credit helpline
Opening times: Monday to Friday 8am to 6pm
Telephone: 0800 328 5644
Text phone: 0800 328 1344
NHS Social care and support guide
This guide is for you or someone you know who needs help with day to day living because of an illness or disability, it explains your options and where you can get support.
For more information see our social care and support guide on NHS website.
Local and national helplines
Local helplines
Rochdale Carers Hub is a single point of access for carers of Rochdale residents, they are on hand to give information, advice and guidance to young and adult carers.
Telephone: 0345 013 8208 Monday to Friday 8am to 6pm
Email: enquiries@rochdalecarers.co.uk
National helplines
Age UK website have a free national advice line.
Telephone: 0800 055 6112 lines are open from 8am to 7pm
Alcoholics Anonymous (AA) website have a free national helpline.
Telephone: 0800 9177 650
Email: help@aamail.org.
Carers Direct have a helpline for carers who need help with their caring role and would like someone to talk through what options are available to them.
Telephone: 0300 123 1053 helpline and webchat open Monday to Friday, 9am to 8pm and weekends, 11am to 4pm
National Debtline offer free debt advice.
Telephone: 0808 808 4000 Monday to Friday 9am to 8pm, Saturday 9.30am to 1pm.
Or you can webchat with and advisor by visiting our website.
Downs Syndrome Association website helpline is open
Telephone: 0333 1212 300 Monday to Friday 10am to 4pm.
Local advice
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Help with the cost of living
We have support services and advice for families who are struggling financially or in hardship. There are many money saving schemes available to local residents. -
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