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Advisory, Conciliation and Arbitration Service (ACAS)

Acas provides free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law.

We support good relationships between employers and employees which underpin business success. But when things go wrong we help by providing conciliation to resolve workplace problems. We also provide good value, high quality training and tailored advice to employers.

What we do

We improve employment relations and prevent conflict by producing statutory Codes of Practice and advice and guidance to help employers, for example on how to write an employment contract or handle discipline and grievance.

We promote good practice by offering tailored training based on our respected guidance; we provide online training through the Acas Learning OnLine site and other tools for organisations to diagnose themselves; and we offer a range of training courses and employer network forums.

When problems start to emerge, or people want help on their situation, we provide employers and employees with free impartial expert advice through our helpline and helpline online services. Where more complex issues arise we offer in depth projects to assist businesses and their employees reach a lasting solution.

We also provide an individual conciliation service. When conflict does arise, anybody planning to lodge a claim with the Employment Tribunal must first notify Acas. Our role is to help both sides reach a mutually acceptable solution, which avoids the potential cost, time and stress of the tribunal system.

ACAS North West

If you are based in Cumbria, Lancashire, Merseyside, Cheshire, Greater Manchester or the High Peak then we can advise, train and work with you to help you solve your workplace problems and maintain productive workplace relationships.

Most people know Acas as experts in resolving conflict at work but we do much more, some of our most popular events now are:

  • HR Management for Beginners
  • Contracts of employment
  • Employment Law Updates
  • Managing Discipline and Grievance
  • Certificate in Internal Workplace Mediation

We are also able to deliver training at your workplace.

Who to contact

0300 123 1100

To use our Helpline Online service please visit our website (external link).

Time / Date Details

When is it on
Monday to Friday 8am to 6pm
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