Skip to main content

Privacy Policy

Privacy on this website

This page contains details about how we deal with information from users of this website. This includes information obtained from forms, email and website log files, how it is used, and under what circumstances we will share it.

The way we deal with privacy applies only to the Rochdale Family Information Service website at www.rochdale.gov.uk/familyhelp  this does not apply to any other site, including:

  • Other websites operated by or with our partner organisations
  • Any site that is linked from one of our pages

Information collected by this website

Information that this website routinely collects falls into 2 categories, forms and website log files.

Forms: The website provides forms that allow you to:

  • Give general feedback about the site
  • Request access to the site resources
  • Update details

The information collected will be stored and used by us mainly so we can deliver our service or deal with the enquiry.  We will not share any personal information that we receive about individuals with other organisations for commercial purposes, or use it for any marketing purposes that we have not told you about either on the form or on this page.  We may use non-personal information for business, research and marketing purposes. In these cases reusing the information will not identify the individual who provided it and will not contain any contact information relating to them or their company.

For example, possible reuses of non-personal information may include (but are not limited to):

  • An internal report produced for our own staff listing any technical problems that have arisen with the website and steps taken to remedy them.
  • Marketing literature using quotes drawn from feedback given about the directory.

In some cases, the information you provide on a form is optional but omitting important information may make it difficult to deal with an enquiry. You can send complaints, compliments and comments without having to provide your name or email address. However, contact details may be given if you would like to receive a reply.  Information we collect from forms is not stored on the website, but is instead sent to computer systems accessible only by authorised staff.  Our Forms are not intended for the transmission of confidential or security-related material and you should not use them for this.

Website log files: All websites produce log files that record the activity on that site. Log files record which pages on the site have been accessed and how many times. From this information it is possible to produce statistics such as how busy the website is, which pages are the most popular and whether there are any broken links.

Log files typically record the IP address or hostname of all users accessing the website. This allows us to distinguish between different users and therefore estimate the number of unique visitors to the website. IP addresses and hostnames are not linked to your personally identifiable information.  We will not make specific IP addresses and hostnames publicly available. They will only be used by website log file software to compile overall summary statistical reports on the performance of the website.  Website log files are stored securely on the website using industry best practice methods for safeguarding information and server functions.

The Data Protection Act 1998

The Data Protection Act requires us to protect any information we collect from you. We do this by ensuring information collected from feedback forms is not stored on the website, but is instead sent to computer systems accessible only by authorised staff.

Back to top